Outage in Webroot

BCTI API is experiencing issues – investigation underway

Resolved Major
April 16, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the BCTI API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/16/2025 06:54PM

At 10:21 AM EST, the us-west-2 region experienced an incident characterized by an increase in 5xx errors. This issue was resolved at 12:04 PM EST.

INVESTIGATING 8 days ago - at 04/16/2025 02:41PM

We are currently investigating an issue affecting the BCTI API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

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