Outage in Webroot

BCTI API is experiencing issues – investigation underway

Resolved Major
April 16, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the BCTI API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.
Components affected
Webroot BrightCloud Threat Intelligence Platform

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/16/2025 06:54PM

At 10:21 AM EST, the us-west-2 region experienced an incident characterized by an increase in 5xx errors. This issue was resolved at 12:04 PM EST.

INVESTIGATING 7 months ago - at 04/16/2025 02:41PM

We are currently investigating an issue affecting the BCTI API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

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