Outage in Webroot

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) Degradation in Service

Resolved Minor
July 31, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) is currently experiencing degradation in service. Teams are currently assembled and working to resolve the issue. Backlogs may exist. The backlog status is being assessed. We appreciate your patience. Tracking Number: IM3751340
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/31/2025 05:21PM

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) services have now been restored. These services were previously experiencing a degradation. Backlogs have been cleared, and current traffic is processing normally. We appreciate your patience and understanding.

Tracking Number: IM3751340

MONITORING about 1 month ago - at 07/31/2025 05:01PM

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) services have now been restored. The services were previously experiencing a degradation. Backlogs have been identified and are currently being processed. We appreciate your patience and understanding.

Tracking Number: IM3751340

INVESTIGATING about 1 month ago - at 07/31/2025 04:26PM

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) are currently experiencing a service degradation. Backlogs have been identified and are currently being assessed. Our teams are actively working to resolve the issue. We appreciate your patience and understanding.

Tracking Number: IM3751340

INVESTIGATING about 1 month ago - at 07/31/2025 04:13PM

Core Messaging Europe (Core Messaging - SMS) and Core Messaging US (Core Messaging - SMS) is currently experiencing degradation in service. Teams are currently assembled and working to resolve the issue. Backlogs may exist. The backlog status is being assessed. We appreciate your patience.

Tracking Number: IM3751340

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