Outage in Webroot

Secure Cloud / Hosted SMB TLS Negotiation Issue

Minor
August 06, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with its TLS certificates and negotiations with primarily Google servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3755104
Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 08/06/2025 08:55PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and Hosted SMB experienced an issue with TLS negotiating with recipient mail servers. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3755104

INVESTIGATING about 5 hours ago - at 08/06/2025 07:52PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and Hosted SMB experienced an issue with TLS negotiating with recipient mail servers. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3755104

INVESTIGATING about 7 hours ago - at 08/06/2025 06:29PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with its TLS certificates and negotiations with primarily Google servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3755104

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