Outage in Webroot
Zix - Microsoft 365 - Secure Cloud - Error when increasing license quantity
Resolved Major
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Outage Details
Zix - Microsoft 365 - Secure Cloud is currently experiencing an issue with admins unable to increase license quantities. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3765486
In the meantime, as a workaround, please submit your license count adjustment requests to o365operations@appriver.com with the following information below, and our teams will continue to actively handle those requests as they are received:
Domain:
License type:
New total quantity expected:
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/25/2025 12:00PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 08/22/2025 04:35PM
Zix - Microsoft 365 - Secure Cloud is currently experiencing an issue with admins unable to increase license quantities. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3765486
In the meantime, as a workaround, please submit your license count adjustment requests to o365operations@appriver.com with the following information below, and our teams will continue to actively handle those requests as they are received:
Domain:
License type:
New total quantity expected:
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