Outage in Webroot
Enterprise Service Management was experiencing service unavailability.
Resolved MinorIncident Report
Summary AI Generated
Webroot's Enterprise Service Management experienced UCMDB service unavailability in the Oregon US26 component for 24.3 hours, caused by an ongoing maintenance change that was extended beyond its planned duration. The outage affected enterprise service management functionality and was resolved after teams worked to address the extended maintenance issues.
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/13/2026 01:18PM
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
INVESTIGATING
4 days ago - at 04/12/2026 06:43PM
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
INVESTIGATING
4 days ago - at 04/12/2026 06:31PM
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
INVESTIGATING
4 days ago - at 04/12/2026 04:08PM
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
INVESTIGATING
4 days ago - at 04/12/2026 02:07PM
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
INVESTIGATING
4 days ago - at 04/12/2026 01:05PM
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
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