Outage in Webroot
Issues with multiple services hosted on ZixCentral
Resolved MinorIncident Report
Summary AI Generated
Multiple Zix services experienced administrative access issues for 3.7 hours due to hosting platform problems, affecting ZixCentral, Archive Services, Email Continuity, and Threat Protection. While all services remained operational for end users, administrators were unable to access management functions during the outage. The issue was resolved by restoring the downed hosting service, returning full administrative access to all affected platforms.
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
Tracking Number: IM3899020
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 03/31/2026 04:56PM
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated.
This issue is now resolved.
We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect
Tracking Number: IM3899020
MONITORING
about 14 hours ago - at 03/31/2026 02:13PM
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect
Tracking Number: IM3899020
INVESTIGATING
about 15 hours ago - at 03/31/2026 01:20PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 03/31/2026 01:19PM
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
Tracking Number: IM3899020
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