Outage in Webroot

Zix Encryption Services - ZixPortal reportedly giving "Invalid Request" Error Message

Resolved Minor

September 04, 2025 - Started 8 months ago - Lasted about 19 hours
Official incident page

Incident Report

Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3773762

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/05/2025 05:13PM

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. This incident is now considered resolved.

We appreciated your patience while we worked on the issue.

Tracking Number: IM3773762

MONITORING 8 months ago - at 09/05/2025 11:28AM

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3773762

INVESTIGATING 8 months ago - at 09/04/2025 10:18PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3773762

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