Outage in Webroot

ZCP/BCA Users are not syncing

Resolved Minor
September 15, 2025 - Started 3 days ago - Lasted 2 days
Official incident page

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Outage Details

The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3780715
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 09/17/2025 02:48PM

The Zix Compliance Platform & Business Communication Archive services experienced an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3780715

INVESTIGATING 1 day ago - at 09/16/2025 08:02PM

The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue. Some progress has been made.

We appreciate your patience.

Tracking Number: IM3780715

IDENTIFIED 3 days ago - at 09/15/2025 05:01PM

The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3780715

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