Outage in Webroot

Core Australia, Core Canada and Core North America were experiencing a degradation in service

Resolved Minor
October 13, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core Australia: - Core Capture - Core Capture for SAP® Solutions - Core Collaboration for Engineering - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - OpenText Directory Services - Core Process Automation - Developer Experience - Thrust API Bundle Core Canada: - Core Capture - Core Capture for SAP® Solutions - Core Collaboration for Engineering - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - OpenText Directory Services - Core Platform - Process Automation (Workflow, Decision, Case Management) - Core Process Automation - Developer Experience - Thrust API Bundle Core North America: - Core Capture (capture.ot2.opentext.com) - Core Capture (corecapture.us.opentext.com) - Core Capture for SAP® Solutions (capture.ot2.opentext.com) - Core Capture for SAP® Solutions (corecapture.us.opentext.com) - Core Collaboration for Engineering - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Digital Asset Management - Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) - Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) - Core Platform – Process Automation (Workflow, Decision, Case Management) - Core Process Automation - Core Process Automation (corecase.us.opentext.com) - Developer Experience - Thrust API Bundle Tracking Number: IM3797747
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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/13/2025 01:27PM

Customers experienced issues affecting email functionality for the following services. The issue is now resolved. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle


Tracking Number: IM3797747

INVESTIGATING 3 days ago - at 10/13/2025 12:19PM

We are currently experiencing issues affecting email functionality for the following services. Impacted systems are unable to receive emails at this time.
Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747

INVESTIGATING 3 days ago - at 10/13/2025 12:06PM

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. This incident only affects sending email capabilities. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747

INVESTIGATING 3 days ago - at 10/13/2025 11:05AM

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747

INVESTIGATING 3 days ago - at 10/13/2025 10:05AM

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle


Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747

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