Outage in Webroot

Zix Encryption Services - Hosted SMB Outbound Relay Issues

Resolved Minor
November 17, 2025 - Started 3 days ago - Lasted about 15 hours
Official incident page

Incident Report

The Zix Encryption Services - Hosted SMB is currently experiencing an issue with relaying outbound messages to its next hop. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3822234

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/18/2025 12:34PM

The Zix Encryption Services - Hosted SMB experienced an issue with relaying outbound messages to the next hop. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3822234

MONITORING 3 days ago - at 11/18/2025 12:13AM

The Zix Encryption Services - Hosted SMB experienced an issue with relaying outbound messages to the next hop. Service has been restored and is now being validated. The next update will be tomorrow at 7:30 AM Central.

We appreciate your patience.

Tracking Number: IM3822234

INVESTIGATING 3 days ago - at 11/17/2025 09:44PM

The Zix Encryption Services - Hosted SMB is currently experiencing an issue with relaying outbound messages to its next hop. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3822234

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