Outage in Webroot

Zix - Email Threat Protection Customer Portal pages returning errors

Resolved Minor
November 17, 2025 - Started about 3 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of the Customer Portal returning errors within the interface on pages such as Message Retraction/Logs/Filters. We are working on resolving this as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 22 minutes ago - at 11/17/2025 07:02PM

We have confirmed the issue for the Customer Portal is now resolved and fully functional.

INVESTIGATING about 3 hours ago - at 11/17/2025 04:12PM

We are currently investigating reports of the Customer Portal returning errors within the interface on pages such as Message Retraction/Logs/Filters. We are working on resolving this as soon as possible.

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