Outage in Webroot

Zix Encryption Services - Email Message Privacy (EMP) Unavailable to Multiple Customers

Resolved Major
November 18, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

The Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3822606

Need to monitor Webroot outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/18/2025 03:05PM

The Zix Encryption Services - Email Message Privacy (EMP) experienced an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3822606

INVESTIGATING 2 days ago - at 11/18/2025 01:41PM

The Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3822606

Latest Webroot outages

Core EDR/MDR platform degradation - about 23 hours ago
Zix Encryption Services - Hosted SMB Outbound Relay Issues - 3 days ago
Zix - Email Threat Protection Customer Portal pages returning errors - 3 days ago
Zix - Zix Protect inbound email not relaying - 3 days ago
Zix - Hosted Exchange (HEX) - OWA Error - 6 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook