Outage in Webroot

Web Portal for North America Data Center was not reachable

Resolved Major
December 14, 2025 - Started 18 days ago - Lasted about 10 hours
Official incident page

Incident Report

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Ticket Number: 5119979

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 12/15/2025 09:26AM

Web Portal for North America Data Center was not reachable. The issue is now resolved. We appreciate your patience.

Ticket Number: 5119979

INVESTIGATING 18 days ago - at 12/15/2025 07:52AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING 18 days ago - at 12/15/2025 05:52AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING 18 days ago - at 12/15/2025 03:20AM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 12/15/2025 03:14AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING 18 days ago - at 12/15/2025 01:14AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING 18 days ago - at 12/14/2025 11:15PM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

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