Outage in Webroot

Zix Encryption Services - Email Message Privacy (EMP) - Issues with web portals

Resolved Minor

January 05, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3846313

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/07/2026 08:54PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the web portals. We are getting reports multiple users were receiving "Something went wrong." error notifications. Service has been restored and is now being validated.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3846313

MONITORING about 2 months ago - at 01/07/2026 02:37PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the web portals. We are getting reports multiple users were receiving "Something went wrong." error notifications. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3846313

IDENTIFIED about 2 months ago - at 01/06/2026 03:14PM

Zix Encryption Services - Email Message Privacy (EMP) is still experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams are working to resolve the issue as quickly as possible.

We appreciate your patience.

Tracking Number: IM3846313

IDENTIFIED about 2 months ago - at 01/05/2026 10:06PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams have assembled and are working to resolve the issue as quickly as possible.

We appreciate your patience.

Tracking Number: IM3846313

INVESTIGATING about 2 months ago - at 01/05/2026 04:31PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3846313

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