Outage in Webroot
Zix - Hosted Exchange - Mail Delays reported for a subset of EMEA mailboxes
Minor
January 09, 2026 - Started about 14 hours ago
Official incident page
Official incident page
Incident Report
Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket Tracking Number: IM3848971
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 01/09/2026 05:55PM
Search functionality is currently appearing to operate as expected within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.
Tracking Number: IM3848971
INVESTIGATING
about 14 hours ago - at 01/09/2026 04:05PM
Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket Tracking Number: IM3848971
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