Outage in Webroot

ProviderLink Timeouts and Slow-loading Pages

Resolved Major

May 14, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Webroot's ProviderLink service experienced timeouts and slow-loading pages for 1.3 hours on May 14, 2026. The issue affected the ProviderLink platform's performance and accessibility. The service was restored and validated, with the incident fully resolved by 15:35 UTC.

ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/14/2026 03:35PM

ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3926497

MONITORING 1 day ago - at 05/14/2026 03:34PM

ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3926497

INVESTIGATING 1 day ago - at 05/14/2026 03:31PM

ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497

INVESTIGATING 1 day ago - at 05/14/2026 02:18PM

ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497

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