Outage in Webroot

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays

Resolved Minor

May 15, 2026 - Started about 16 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Zix Encryption Services experienced delays in delivering encrypted email messages for 5.9 hours. The issue affected the Secure Cloud Email Encryption (AEE/ZEE) service, causing email delivery delays for users. Service was restored and validated, with the incident fully resolved.

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 05/15/2026 07:31PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3927189

MONITORING about 11 hours ago - at 05/15/2026 06:30PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3927189

INVESTIGATING about 13 hours ago - at 05/15/2026 04:27PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189

INVESTIGATING about 16 hours ago - at 05/15/2026 01:41PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189

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