Outage in Webroot
Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP
Resolved MinorIncident Report
Summary AI Generated
Zix Encryption Services experienced delayed processing of emails sent to the DLP (Data Loss Prevention) service, affecting the Secure Cloud Email Encryption functionality. The issue caused email processing delays for approximately 39.6 hours before service was restored and validated. Teams resolved the underlying problem and confirmed no further reports were received after the fix was implemented.
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM394167
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/11/2026 11:52AM
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM394167
MONITORING
5 days ago - at 06/09/2026 11:25PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM394167
INVESTIGATING
6 days ago - at 06/09/2026 08:17PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM394167
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