Outage in Webroot
Zix - Hex - Outlook connectivity Issue
Resolved MajorIncident Report
Summary AI Generated
During routine maintenance, some users experienced connectivity issues between Outlook and Webroot's Zix Hosted Exchange environment, preventing access to email services. The team identified the cause and promptly rolled back the maintenance changes that caused the disruption. Service was fully restored after 24 hours, with normal Outlook connectivity resumed.
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/11/2026 09:37PM
Zix Hosted Exchange experienced was unavailable for some users connecting via Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3942421
MONITORING
4 days ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restarting Outlook. Should the problem persist, please contact our support team.
Tracking Number: IM3942421
INVESTIGATING
4 days ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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