Outage in Webroot
Developer Experience (all locations) is currently experiencing an issue
Resolved MajorIncident Report
Summary AI Generated
Webroot's Developer Experience service suffered a widespread authentication outage across all locations, leaving customers unable to access the service for approximately 137 hours. The issue recurred after an initial resolution on October 21, 2026, requiring a second remediation effort before being fully resolved on October 26, 2026. Service was confirmed stable and the incident officially closed following a post-resolution monitoring period.
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/26/2026 09:13PM
The authentication issue impacting Developer Experience across all locations has been fully resolved, and normal service operations have been restored. Following continued monitoring, the environment has remained stable with no further disruptions observed. The incident is now considered resolved and officially closed.
MONITORING
7 days ago - at 10/26/2026 01:51PM
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
IDENTIFIED
7 days ago - at 10/26/2026 01:10PM
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
MONITORING
12 days ago - at 10/21/2026 05:31PM
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
INVESTIGATING
13 days ago - at 10/21/2026 03:36AM
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
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