Outage in Webroot
Core US services were unavailable
Resolved MajorIncident Report
Summary AI Generated
Multiple OpenText Core US services were unavailable for approximately 2.7 hours on October 21, 2026, affecting Core Collaboration for Engineering, Core Content Management, and Core Content Management for SAP SuccessFactors. Teams were assembled to investigate and restore the affected services. Services were fully resolved by 22:18 UTC following a validation period.
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/21/2026 10:18PM
The following services were unavailable. The issue is now resolved. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
MONITORING
12 days ago - at 10/21/2026 09:36PM
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
INVESTIGATING
12 days ago - at 10/21/2026 08:35PM
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
INVESTIGATING
12 days ago - at 10/21/2026 07:37PM
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
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