Outage in Webshipper

Short downtime of our API

Resolved Major
January 21, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

At noon today we became aware that our backend system + API wasn't responding and hasn't been responding between 13:19:28 to 13:26:28 GMT+1. Within five minutes both were fully restored and working as expected again, but we are investigating what the root cause has been and if there are any implications to consider. We recommend to check your printing clients to verify they are still connected and apologize for any inconvenience this may have caused!
Components affected
Webshipper Frontend Webshipper Print Webshipper API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/21/2025 01:44PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/21/2025 12:46PM

API and backend systems restored, investigating root cause and implications.

INVESTIGATING about 2 months ago - at 01/21/2025 12:44PM

At noon today we became aware that our backend system + API wasn't responding and hasn't been responding between 13:19:28 to 13:26:28 GMT+1.

Within five minutes both were fully restored and working as expected again, but we are investigating what the root cause has been and if there are any implications to consider.

We recommend to check your printing clients to verify they are still connected and apologize for any inconvenience this may have caused!

Latest Webshipper outages

DAO has currently degraded performance - 4 months ago
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Infrastructure issues under investigations - 8 months ago
Performance degradation - about 1 year ago
DPD Global Downtime - over 1 year ago

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