Outage in Websolr

Cluster Metrics Unavailable

Resolved Minor

May 26, 2020 - Started over 5 years ago - Lasted almost 2 years
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 05/26/2020 09:00PM

This incident has been resolved.

MONITORING over 5 years ago - at 05/26/2020 08:42PM

We are still working on a resolution, but most indices metrics have been completely restored and are up to date. About 12% of indices are still backfilling historical metrics since the start of the incident. A small number of customers will have a small gap in their metrics data.

MONITORING over 5 years ago - at 05/26/2020 06:12PM

We have deployed an initial fix and have some data for affected indices currently backfilling.

MONITORING over 5 years ago - at 05/26/2020 03:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 5 years ago - at 05/26/2020 02:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 5 years ago - at 05/26/2020 02:48PM

The issue has been identified and a fix is being implemented.

Latest Websolr outages

Heroku Websolr add-on users experiencing provisioning failures - almost 3 years ago

Elevated HTTP 502 Errors in the EU-West Region - over 4 years ago

Elevated errors in the US-East region - almost 7 years ago

Elevated 500-level errors in the US-East region - almost 7 years ago

Elevated latency detected in US-East - almost 7 years ago

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