Outage in Websolr

Elevated errors in the US-East region

Resolved Minor
March 07, 2019 - Started over 6 years ago - Lasted about 3 years
Official incident page

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Outage Details

We are investigating some issues affecting servers in a single availability zone. We are responding to issues as they arise, and are actively investigating the root cause. Automatic recovery is happening slowly, but steadily.
Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 03/07/2019 05:11PM

The issue was traced to a partial outage in AWS. The root cause was a malfunction within a single AZ, which caused a handful of instances to erroneously be replaced by the ASG. This manifested in Websolr as indices suddenly returning HTTP 500-level errors. Users without replication additionally experienced some data loss. Further questions should be directed to support@websolr.com.

INVESTIGATING over 6 years ago - at 03/07/2019 04:03PM

We are investigating some issues affecting servers in a single availability zone. We are responding to issues as they arise, and are actively investigating the root cause. Automatic recovery is happening slowly, but steadily.

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