Outage in Welkin Health

Welkin Platform - Intermittent SSO Log on Issues

Resolved Minor

November 20, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Welkin Customers, Some SSO users are experiencing intermittent issues with logging into Welkin platform. We are actively investigating to identify the possible root cause of these login difficulties. We will post an update as soon as we have one. Thank you -Welkin Team-

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/20/2023 05:52PM

Upon examining the logs subsequent to implementing the hotfix, we have verified that the issue has been completely resolved. We appreciate your patience and support throughout this resolution process.

MONITORING about 2 years ago - at 11/20/2023 05:24PM

Some users who logged into Welkin via SSO encountered error messages when trying to access the Calendar, due to changes introduced in the last release. Despite these error messages, they were able to continue using the rest of the system, which was functioning correctly. A hotfix has been applied, and the team is now closely monitoring the issue to ensure its resolution.

INVESTIGATING about 2 years ago - at 11/20/2023 04:00PM

Dear Welkin Customers,

Some SSO users are experiencing intermittent issues with logging into Welkin platform.
We are actively investigating to identify the possible root cause of these login difficulties.

We will post an update as soon as we have one.

Thank you
-Welkin Team-

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