Outage in Welkio

Media Storage Outage

Resolved Minor
September 14, 2017 - Started over 7 years ago
Official incident page

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Outage Details

We are experiencing an elevated error rate with our media storage provider. Visitors may not be able to sign into Welkio at this time, especially if the visitor photo feature is enabled. Signed agreements, file exports, and other images may not be available on the Dashboard.
Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 09/14/2017 08:19PM

Our media storage provider, Amazon S3, has resolved the issue. All services are operating normally.

IDENTIFIED over 7 years ago - at 09/14/2017 07:16PM

We've identified an issue with our media storage provider, Amazon S3, that affects visitor photos, agreements, website assets, file uploads, and MMS messages. We are working with Amazon to resolve the issue. During this time, visitor sign ins may appear without visitor photos, signing agreements may fail, and other file uploads may fail. MMS visitor notifications may be delayed or fail to deliver. File exports and other images may not be available on the Dashboard. You may follow Amazon's status updates here: https://status.aws.amazon.com

INVESTIGATING over 7 years ago - at 09/14/2017 06:57PM

We are experiencing an elevated error rate with our media storage provider. Visitors may not be able to sign into Welkio at this time, especially if the visitor photo feature is enabled. Signed agreements, file exports, and other images may not be available on the Dashboard.

Latest Welkio outages

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Media Storage Degradation - over 7 years ago
Media Storage Outage - almost 8 years ago

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