Outage in WellSky

Care Management Issue

Resolved Minor
January 24, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Care Management WellSky CarePort Transition WellSky CarePort Referral Management

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/24/2025 09:58PM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

INVESTIGATING 10 months ago - at 01/24/2025 09:07PM

WellSky continues to investigate an issue where some referrals may not send in real time. We are actively investigating and are processing referrals in order created. Kindly do not attempt to send the referral more than once.

Next Update - within 30 minutes

INVESTIGATING 10 months ago - at 01/24/2025 08:38PM

WellSky continues to investigate an issue where some referrals may not send in real time. We are actively investigating and are processing referrals in order created. Kindly do not attempt to send the referral more than once.

Next Update - within 30 minutes

INVESTIGATING 10 months ago - at 01/24/2025 08:10PM

WellSky is investigating an issue where some referrals may not send in real time. We are investigating and are processing referrals in order created. Please do not attempt to send the referral more than once.

Next Update - within 30 minutes

INVESTIGATING 10 months ago - at 01/24/2025 07:40PM

WellSky is investigating an issue where some referrals may not send in real time. We are investigating and are processing referrals in order created. Please do not attempt to send the referral more than once.

Next Update - within 30 minutes

INVESTIGATING 10 months ago - at 01/24/2025 07:38PM

WellSky is investigating an issue causing degraded system performance and clients may experience delays in sending and/or receiving of referrals.
Next Update - within 30 minutes

INVESTIGATING 10 months ago - at 01/24/2025 07:28PM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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