Outage in WellSky

Connect Issue

Resolved Minor
July 18, 2025 - Started 1 day ago - Lasted about 9 hours
Official incident page

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Outage Details

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Connect
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/19/2025 01:36AM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING 1 day ago - at 07/19/2025 12:17AM

WellSky has resolved the issue causing degraded system performance. Clients should no longer have trouble logging into accounts or loading pages. Extracts have resumed.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

INVESTIGATING 1 day ago - at 07/18/2025 11:28PM

WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed.

Next Update - 9 PM CT.

INVESTIGATING 1 day ago - at 07/18/2025 08:44PM

WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed.

Next Update - 6 PM CT

INVESTIGATING 1 day ago - at 07/18/2025 05:49PM

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed.

Next Update - 4 PM CT

INVESTIGATING 1 day ago - at 07/18/2025 05:14PM

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed.

Next Update - within 30 minutes

INVESTIGATING 1 day ago - at 07/18/2025 04:44PM

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed.

Next Update - within 30 minutes

INVESTIGATING 1 day ago - at 07/18/2025 04:38PM

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes

INVESTIGATING 1 day ago - at 07/18/2025 04:33PM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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