Outage in WellSky

Inadvertent Welcome Email (Please Read)

Resolved Minor
August 22, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

Incident Report

Dear Client, Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” (v.balasubramanian@wellsky.com). This message was sent in error during internal testing. We want to reassure you that: The message is not malicious and is not a phishing attempt. Your account and information remain secure. No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding. Sincerely, WellSky
Components affected
WellSky CarePort Intake WellSky CarePort Interop WellSky CarePort Transition WellSky CarePort Care Management WellSky CarePort Referral Management WellSky CarePort Guide WellSky CarePort Connect WellSky CarePort Insight WellSky CarePort Discharge

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/25/2025 02:05PM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING 2 months ago - at 08/22/2025 08:21PM

Dear Client,

Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” (v.balasubramanian@wellsky.com). This message was sent in error during internal testing.

We want to reassure you that:

The message is not malicious and is not a phishing attempt.

Your account and information remain secure.

No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding.

Sincerely,
WellSky

Latest WellSky outages

Discharge Issue - 3 days ago
Discharge Issue - about 1 month ago
Care Management Issue - about 1 month ago
Transition, Care Management, Referral Management and Referral Intake Issue - about 1 month ago
CarePort Discharge Issue - about 2 months ago

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