Outage in WellSky

Transition, Care Management, Referral Management and Referral Intake Issue

Resolved Major
September 17, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

Incident Report

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Transition WellSky CarePort Care Management WellSky CarePort Referral Management

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/18/2025 04:34AM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING about 1 month ago - at 09/18/2025 02:24AM

WellSky has resolved the issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are still investigating the intermittent issue causing clinicals to not load for Transition users.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing performance issue, please reach out to support.

IDENTIFIED about 1 month ago - at 09/17/2025 09:28PM

WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We have an urgent maintenance scheduled for 8:00PM - 9:00PM CST tonight. We expect incremental performance improvements until final resolution.

Next Update - by 9:15PM CST

INVESTIGATING about 1 month ago - at 09/17/2025 08:52PM

WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution. 

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 08:13PM

WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 07:36PM

WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 07:33PM

WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 06:59PM

WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 05:57PM

WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users.

Next Update - within 60 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 05:23PM

WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 04:57PM

WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 04:23PM

WellSky is investigating an issue causing clinicals to not load for Transition users.

Next Update - within 30 minutes

INVESTIGATING about 1 month ago - at 09/17/2025 04:19PM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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