Outage in WellSky
Care Management/Referral Management Incomplete Functionality
Resolved MinorIncident Report
Summary AI Generated
WellSky experienced a referral workflow issue where new patient referrals were unintentionally shared with providers from previous referrals for the same patient. This affected CarePort Care Management and Referral Management systems, causing confusion and unexpected notifications for providers who should not have had visibility into the new referrals, though it did not impact referral completion or clinical accuracy. The issue was resolved after 60.1 hours.
WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made.
Customer Impact
In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself.
Next Update - 09th March by 08:00 AM
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/09/2026 01:54PM
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
IDENTIFIED
about 2 months ago - at 03/07/2026 01:53AM
WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made.
Customer Impact
In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself.
Next Update - 09th March by 08:00 AM
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