Outage in WellSky
Connect
Resolved MajorIncident Report
Summary AI Generated
WellSky CarePort Connect experienced a major issue with ADT event processing that caused delays in ADT event notifications both within the Connect platform and via email/SMS. The incident lasted 26.9 hours, during which the processing issue was identified and resolved, followed by additional delays while the system worked through a backlog of events. The issue has been fully resolved and WellSky completed monitoring to ensure normal operations resumed.
WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS.
Next Update - within 30 minutes
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 03/17/2026 08:44PM
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
MONITORING
17 days ago - at 03/17/2026 04:58PM
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS.
Next Update - 4 PM CT
MONITORING
17 days ago - at 03/17/2026 01:07PM
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS.
Next Update - 12 PM CT
MONITORING
17 days ago - at 03/16/2026 09:10PM
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date.
Next Update - On 3/17 at 9 AM CT
MONITORING
17 days ago - at 03/16/2026 06:55PM
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date.
Next Update - At 4 PM CT
IDENTIFIED
17 days ago - at 03/16/2026 06:24PM
WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS.
Next Update - within 30 minutes
IDENTIFIED
17 days ago - at 03/16/2026 05:50PM
WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS.
Next Update - within 30 minutes
Latest WellSky outages
CP Connect Performance Degradation - 23 days ago
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Care Management Issue issue - about 1 month ago
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