Outage in WellSky
Connect issue
Resolved MinorIncident Report
Summary AI Generated
WellSky's CarePort Connect experienced a roster processing failure lasting approximately 5.8 hours on July 28, 2026. Roster processing was disrupted, causing a backlog that required additional time to clear even after the fix was applied. The issue was fully resolved by 6:00 PM CT, with some processing delays expected while the backlog caught up.
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort ConnectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/28/2026 11:00PM
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
MONITORING
about 1 month ago - at 07/28/2026 06:50PM
WellSky has resolved the issue, and roster processing has resumed. Some delays may occur while the remaining backlog is processed.
We will continue to monitor closely.
Next Update - 7/29 at 10AM CT
INVESTIGATING
about 1 month ago - at 07/28/2026 05:21PM
WellSky is investigating an issue affecting roster processing for rosters. We will provide an update as soon as processing has resumed.
Next Update - 4 PM CT
INVESTIGATING
about 1 month ago - at 07/28/2026 05:14PM
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
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