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Outage in Westpac New Zealand

Online banking issues

Resolved Minor
March 18, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.
Components affected
Westpac New Zealand Contact Centre Westpac New Zealand Westpac One - (Browser) Westpac New Zealand Westpac One - (Mobile App - iOS) Westpac New Zealand Westpac One - (Mobile App - Android) Westpac New Zealand Business Online Banking

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/18/2025 05:41AM

This incident has been resolved.

INVESTIGATING 10 months ago - at 03/18/2025 03:03AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/18/2025 02:09AM

We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.

Latest Westpac New Zealand outages

Delayed payments - 14 days ago
International transfers intermittently unavailable - about 1 month ago
Westpac One unavailable - 6 months ago
Business Online (BOL) currently unavailable - 8 months ago
Westpac One unavailable - 9 months ago

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