Outage in Whereby

Embedded Room insights dashboard experiencing issues

Resolved Minor
September 26, 2022 - Started about 3 years ago - Lasted about 24 hours

Incident Report

After investigation, we've implemented a fix that we believe will resolve the issue. We are monitoring the fix and will provided further informationn
Components affected
Whereby Admin dashboard

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/26/2022 02:50PM

After investigation, we've implemented a fix that we believe will resolve the issue. We are monitoring the fix and will provided further informationn

INVESTIGATING about 3 years ago - at 09/26/2022 01:34PM

While we investigate the issue, we have paused updates to Customer Insights dashboards. Customer Insights dashboards will update to reflect new data after the investigation is complete. Thanks for your patience.

INVESTIGATING about 3 years ago - at 09/26/2022 12:57PM

We are currently investigating this incident.

Latest Whereby outages

primary languages transcriptions and captions are not working - 4 days ago
Transcriptions might fail to save - 26 days ago
Some rooms might experience issues due to an incident on a third-party provider - 4 months ago
Additional screen share fails to load - 4 months ago
Whereby-hosted recordings / transcriptions unavailable - 10 months ago

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