Outage in White Label Communications

Holiday routes activating early.

Resolved Minor
November 23, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue with some holiday routes activating a day early.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/23/2022 09:33PM

We will be marking this incident resolved at this time.
Please reach out to support if you have any further issues.

MONITORING about 3 years ago - at 11/23/2022 08:52PM

A fix has been implemented by the development team. We have actively resaved all non-recurring holidays.
Please reach out to support with any continued issues.

IDENTIFIED about 3 years ago - at 11/23/2022 03:55PM

We have identified the issue related to holiday routes.
Non-repeating holidays are currently the only impaired routes.
While we work toward a resolution please use the repeating holiday options.

INVESTIGATING about 3 years ago - at 11/23/2022 03:24PM

We are currently investigating an issue with some holiday routes activating a day early.

Latest White Label Communications outages

AWS portal impairment. - about 1 month ago
Outbound call failures - 3 months ago
Account creation failures - 4 months ago

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