Boomea Call Center Issues

The maintenance is complete and issues that arose over the weekend have been addressed. If you have an agent not behaving correctly, please have them log out first. If you have any issues, please reach out to the support team.

Regards,
WLC Management

Hello Partners,

Engineering has completed rolling out a patch, which fixed an issue with the Allworx transfer interop problem. We will monitor over the next 24 hours to make sure no further issues come up. If you are experiencing any issues, please let support know.

Regards,
WLC Management

Hello Partners,

Engineering has deployed a patch to our staging environment, and we are currently testing to verify this fixes the issue with the Allworx PBX and does not affect anything else after we deploy this to production. We expect all of our testing to be completed by late afternoon. We'll have another update then to advise if this patch can be deployed to production.

Regards,
WLC Management

Hello Partners,

Engineering is continuing to investigate the issue. They believe this may be affecting a small set of customers using Allworx PBX. They are still in the process of coming up with a resolution. If you have any customers experiencing any issues outside of this, please contact support so we can investigate. Further updates will be provided tomorrow morning starting at 9AM.

Regards,
WLC Management

Hello Partners,

At this time, the engineering team is still working to resolve the issue.

Regards,
WLC Management

Hello Partners,

Most of the issues with Boomea have been resolved. We have had a couple of reports where call transfers are failing. We are currently reviewing and continuing to work with engineering and the vendor on this matter.

Regards,

WLC Management

Hello Partners,

We are continuing to work with our vendor to resolve the issue. We have identified the issue is only occurring with the Boomea desktop client. An agent logging in to the queue using a desk phone or softphone client will work.

Issues being reported and currently investigating:
Agent Login/out
Click 2 Call
Quick Call
My Phone Page

Further updates will be provided shortly.

Regards,
WLC Management

Hello Partners,

We are aware of an issue with the Boomea Call Center where an agent is not able to login/out of the call center after last night's maintenance to upgrade the platform to 5.4. We are actively working on this with our vendor to resolve the issue. There is a temporary workaround to use a ring group strategy rather than queues until this is fixed.