Outage in White Label Communications
Boomea Call center and Queue routing
Resolved MinorIncident Report
Summary AI Generated
The Boomea Call Center console and Queue call routing experienced a disruption lasting approximately 13 hours, preventing agents from logging in and impacting call queue functionality. The issue was identified and resolved through a fix deployed by the support team, followed by queue restarts to fully restore service. The incident was marked resolved after service was confirmed restored.
We are currently investigating an issue impacting the boomea call center console and Queue calls.
Components affected
White Label Communications Call CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/17/2026 02:33AM
This incident is being noted as resolved.
Please contact support if there are any continued issues.
MONITORING
3 days ago - at 09/16/2026 08:19PM
We are seeing service restored. If you are still having issues with any agents, please contact support.
We will be performing queue restarts this evening. If you have any questions, please contact us.
MONITORING
3 days ago - at 09/16/2026 06:33PM
The support team has an available correction for any partners still experiencing issues with the call center.
Please contact support@whitelabelcomm.com for assistance.
IDENTIFIED
3 days ago - at 09/16/2026 05:30PM
The issue has been identified and a fix is being worked on.
If you have agents unable to log in at this time please provide the account and impacted users to the support team.
INVESTIGATING
3 days ago - at 09/16/2026 04:03PM
We are continuing to investigate the issues.
If you are experiencing issues, please have all queue agents log out using the Star codes to start a fresh session.
*62 log out
*60 Log in
*61 Set ready
If you are having continued issues, please report your impacted customers to support@whitelabelcomm.com
INVESTIGATING
3 days ago - at 09/16/2026 03:01PM
We are continuing to investigate the issue.
INVESTIGATING
3 days ago - at 09/16/2026 01:34PM
We are currently investigating an issue impacting the boomea call center console and Queue calls.
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