Outage in White Label Communications

Atlas Portal Slow to Respond

Resolved Minor

October 26, 2026 - Started 5 days ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

The Atlas Portal experienced slowness affecting login functionality and call center loading across the Web Portal and Call Center components. The issue was identified and the portal returned to a stable condition within approximately 1.5 hours of the initial report, though monitoring continued. After 22 hours of observation with no further issues detected, the incident was resolved.

Hello Partners, We are currently investigating issues with the Atlas portal being slow to respond. You may experience issues with logging into the portal and loading the call center. Regards, WLC Management

Components affected

White Label Communications Call Center White Label Communications Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 10/27/2026 01:15PM

Hello Partners,

We have monitored the situation and have not seen any further issues causing the portal slowness experienced yesterday. If you have any further issues, please contact Support.

Regards,
WLC Management

MONITORING 5 days ago - at 10/26/2026 04:49PM

Hello Partners,

The Atlas portal has returned back to a stable condition. We are still investigating the root cause and will continue to monitor the situation. If you have any further issues, please reach out to support, 2159874500.

Regards,
WLC Management

INVESTIGATING 5 days ago - at 10/26/2026 03:13PM

Hello Partners,

We are currently investigating issues with the Atlas portal being slow to respond. You may experience issues with logging into the portal and loading the call center.

Regards,
WLC Management

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