Outage in White Label Communications

HTTPS Fax server Degraded Performance.

Resolved Minor

April 25, 2023 - Started about 3 years ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating issues with Hybrid fax to email/ATA account. This is currently affecting outbound sending via emails from hybrid accounts.

Components affected

White Label Communications Fax

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 04/27/2023 11:33PM

This incident has been resolved.

MONITORING about 3 years ago - at 04/27/2023 08:01PM

A fix has been implemented. If you are having continued issues with outgoing email to fax, please contact support.

IDENTIFIED about 3 years ago - at 04/26/2023 03:28PM

We are continuing to work to correct the issue.
If you are having an issue with outbound email to fax, Please contact support@whitelabelcomm.com
The support team has a workaround to correct this issue at this time.

IDENTIFIED about 3 years ago - at 04/26/2023 03:46AM

We are continuing to work to correct the issue.
If you have having an issue with outbound email to fax, Please contact support@whitelabelcomm.com

IDENTIFIED about 3 years ago - at 04/25/2023 06:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 04/25/2023 02:59PM

We are currently investigating issues with Hybrid fax to email/ATA account.
This is currently affecting outbound sending via emails from hybrid accounts.

Latest White Label Communications outages

Inbound/Outbound call completion incident. - 3 days ago

Call completion failures and degradation - 2 months ago

Atlas Portal Degradation - 5 months ago

AWS portal impairment. - 7 months ago

Outbound call failures - 9 months ago

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