Outage in White Label Communications
Call completion failures and degradation
Resolved MajorIncident Report
Summary AI Generated
White Label Communications experienced call completion failures and degradation affecting both inbound and outbound calling services due to issues in one of their data centers. The incident lasted 25.9 hours, during which the engineering team investigated, isolated the problem, and implemented a fix. The incident was fully resolved after a monitoring period to ensure service stability.
We are currently investigating issues in one of our data centers. The engineering team is actively investigating. We will provide any updates as they become available.
Components affected
White Label Communications Inbound Calling White Label Communications Outbound CallingNeed to monitor White Label Communications outages?
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/13/2026 10:44PM
This incident has been resolved.
MONITORING
20 days ago - at 03/13/2026 11:59AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 03/13/2026 12:12AM
We are continuing to investigate the underlying issue. At this time, services appear to be stable.
IDENTIFIED
21 days ago - at 03/12/2026 09:53PM
We have isolated the incident, and we are working towards a fix.
INVESTIGATING
21 days ago - at 03/12/2026 08:54PM
We are currently investigating issues in one of our data centers. The engineering team is actively investigating. We will provide any updates as they become available.
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