Outage in White Label Communications
Inbound/Outbound call completion incident.
Resolved MinorIncident Report
Summary AI Generated
White Label Communications experienced a 12.6-hour incident affecting both inbound and outbound call completion. The engineering team identified the root cause and implemented a fix, with services returning to stable operation. The incident was fully resolved after a monitoring period to ensure system stability.
We are currently investigating an issue with inbound and outbound call completion
Components affected
White Label Communications Inbound Calling White Label Communications Outbound CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 04:05AM
This incident has been resolved.
MONITORING
2 days ago - at 05/12/2026 03:05AM
A fix has been implimented. All services are operational. We will continue to monitor.
IDENTIFIED
2 days ago - at 05/11/2026 08:36PM
The Engineering team continues to work on the root cause. Service should still be stable at this time.
IDENTIFIED
3 days ago - at 05/11/2026 04:41PM
The issue has been identified. Services at this time should be stable. We are working on a resolution at this time.
INVESTIGATING
3 days ago - at 05/11/2026 03:31PM
We are currently investigating an issue with inbound and outbound call completion
Latest White Label Communications outages
Call completion failures and degradation - 2 months ago
Atlas Portal Degradation - 5 months ago
AWS portal impairment. - 7 months ago
Outbound call failures - 9 months ago
Account creation failures - 10 months ago
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