Outage in White Label Communications
Inbound Queue call offers.
Resolved MinorIncident Report
Summary AI Generated
**White Label Communications – Inbound Queue Call Offers** An intermittent issue affecting the Call Center caused inbound queue calls to not be offered to available agents, lasting approximately 19 hours. The root cause was identified and a fix was implemented within roughly 45 minutes of the incident being reported. The incident was fully resolved the following morning with no further action required.
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents.
Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with support@whitelabelcomm.com
Components affected
White Label Communications Call CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/17/2026 12:09PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/16/2026 06:04PM
A fix has been implemented. Please contact support with any continued issues.
We will continue to monitor.
IDENTIFIED
about 1 month ago - at 06/16/2026 05:51PM
The issue has been identified, and we are working to implement a fix. If you are having ongoing issues, please let the support team know.
INVESTIGATING
about 1 month ago - at 06/16/2026 05:20PM
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents.
Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with support@whitelabelcomm.com
Latest White Label Communications outages
Call completion failures and degradation - 27 days ago
Intermittent inbound queue call impartment - about 1 month ago
Intermittent inbound queue call impairment - about 1 month ago
Atlas Web Portal Access. - about 1 month ago
Inbound/Outbound call completion incident. - 2 months ago
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