Outage in White Label Communications
Intermittent inbound queue call impartment
Resolved MinorIncident Report
Summary AI Generated
White Label Communications experienced a 3.4-hour minor incident affecting their Call Center, during which inbound queue calls were intermittently not being offered to available agents. The issue was identified and a fix was implemented within approximately 1.5 hours of the incident starting. The incident was fully resolved at 4:42 PM ET on June 18, 2026.
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents.
Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with support@whitelabelcomm.com
Components affected
White Label Communications Call CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/18/2026 08:42PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/18/2026 07:18PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/18/2026 06:50PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/18/2026 05:25PM
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents.
Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with support@whitelabelcomm.com
Latest White Label Communications outages
Call completion failures and degradation - 27 days ago
Intermittent inbound queue call impairment - about 1 month ago
Inbound Queue call offers. - about 1 month ago
Atlas Web Portal Access. - about 1 month ago
Inbound/Outbound call completion incident. - 2 months ago
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