Outage in White Label Communications
Call completion failures and degradation
Resolved MajorIncident Report
Summary AI Generated
A zone-level issue in the LAS region caused call completion failures and degradation across registration, inbound calling, and outbound calling for approximately 8 hours. A failover of the LAS zone was initiated as the remediation, with the zone held in failover state while the underlying issue was addressed. Normal operations across all three zones were restored by the evening of June 22, 2026.
We have identified a similar issue that necessitates a failover of the LAS zone. Failover has been initiated.
If you're having ongoing issues, please reach out to the support team.
Components affected
White Label Communications Registration White Label Communications Inbound Calling White Label Communications Outbound CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/23/2026 03:23AM
The LAS zone has been returned to normal operation. Calls are completing normally at this time in all 3 zones.
MONITORING
27 days ago - at 06/22/2026 08:45PM
We continue to monitor the health of the system in its failed over state. LAS zone will be restored to full service this evening.
IDENTIFIED
27 days ago - at 06/22/2026 07:21PM
We have identified a similar issue that necessitates a failover of the LAS zone. Failover has been initiated.
If you're having ongoing issues, please reach out to the support team.
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