Outage in WiscNet

[INC0574217] [Berlin SD] [Device unreachable]

Resolved Major
April 04, 2025 - Started 26 days ago - Lasted 1 day
Official incident page

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Outage Details

The WiscNet NOC sees alarms active and cannot reach the premise equipment for the Berlin Area School District. Please verify power to the equipment and advise of any known outages or maintenance events that may be causing the alarms. We are tracking this incident with our ticket INC0574217. Please call our Network Operations Center to provide any updates available. Thank you. 608-442-6761 option 1 noc@wiscnet.net
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/06/2025 02:00AM

Greetings,

Our partner provider resolved this issue and we see the circuit up.

MONITORING 26 days ago - at 04/05/2025 01:00AM

Greetings,

Our partner provider resolved this issue and we see the circuit up.

INVESTIGATING 26 days ago - at 04/04/2025 08:41PM

Spectrum Field Techs are en route to further assess the suspected damage area.
No ETR is available at this time. Further updates will be provided as they become available.

INVESTIGATING 26 days ago - at 04/04/2025 07:18PM

No new updates to add at this time

INVESTIGATING 26 days ago - at 04/04/2025 07:04PM

Team,

The Wiscnet NOC has been in contact with our partner. They are arranging a dispatch with a field tech and expected ETA is 16:00 to further isolate the cause of this event. Further updates will be provided as they become available.

INVESTIGATING 26 days ago - at 04/04/2025 06:26PM

The WiscNet NOC sees alarms active and cannot reach the premise equipment for the Berlin Area School District. Please verify power to the equipment and advise of any known outages or maintenance events that may be causing the alarms. We are tracking this incident with our ticket INC0574217. Please call our Network Operations Center to provide any updates available. Thank you.

608-442-6761 option 1
noc@wiscnet.net

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