Outage in Wise (TransferWise)

Issue with contacting Customer Support

Resolved Major
October 20, 2025 - Started 5 days ago - Lasted 29 minutes
Official incident page

Incident Report

We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 10:57AM

This incident has been resolved.

MONITORING 5 days ago - at 10/20/2025 10:29AM

We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.

Latest Wise (TransferWise) outages

Issue with displaying transactions - 1 day ago
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Global transfers delayed - 26 days ago
Delayed transfers - 29 days ago

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