Outage in WithSecure

Elements Agent for Mac 24.1 does not remove automatically previous version of the agent.

Resolved Minor
April 18, 2024 - Started 9 months ago - Lasted about 1 month
Official incident page

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Outage Details

We have identified that the upgrade to Elements Agent for Mac 24.1.51782 is unable to remove Elements Agent for Mac 23.2 automatically if the setting "Allow user to uninstall the product" is disabled. The root cause of the problem has been identified and fixed will be applied in the next release of agent for Mac. We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.
Components affected
WithSecure Endpoints (Clients & Servers)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/20/2024 01:34PM

We have released a new version of WithSecure Elements Agent for Mac 24.1 that resolves this issue.

IDENTIFIED 9 months ago - at 04/18/2024 07:14AM

We have identified that the upgrade to Elements Agent for Mac 24.1.51782 is unable to remove Elements Agent for Mac 23.2 automatically if the setting "Allow user to uninstall the product" is disabled.

The root cause of the problem has been identified and fixed will be applied in the next release of agent for Mac.

We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.

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