Outage in WithSecure
Devices may not be visible in the WithSecure Elements Security Center despite devices being protected and licenses are taken into use
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Outage Details
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We have limited the impact to a small set of customers.
Affected customers may experience also an TX-ID error when elevating a BCD from an affected device.
In this case, please reach out to Technical Support with the BCD ID.
https://www.withsecure.com/en/support/contact-support/call-support
We continue working on this issue.
We are investigating an issue where some installed WithSecure Elements devices may not be visible in the Elements Security Center despite devices being protected and licenses are taken into use.
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