Outage in WithSecure

WithSecure contact Support webform not creating Support cases

Resolved Major

December 15, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue, where using the contact Support webform is not generating Support cases. https://www2.withsecure.com/en/support/contact-support/email-support While we investigate the issue and recovery options, please use alternate means of contacting us. Partners: Please submit a case through Partner Portal Customers with Advanced or Premium Support subscriptions: Please submit a case through eService You can also reach us by phone. Our phone numbers and opening hours are listed here: https://www2.withsecure.com/en/support/contact-support/call-support

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/15/2025 10:51AM

If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those.

We apologize for the inconvenience.

IDENTIFIED 2 months ago - at 12/15/2025 08:06AM

We have recovered the functionality. You can submit new support cases through our webform again.

We are investigating recovery options for submissions during the outage.

INVESTIGATING 2 months ago - at 12/15/2025 07:47AM

We are investigating an issue, where using the contact Support webform is not generating Support cases.
https://www2.withsecure.com/en/support/contact-support/email-support

While we investigate the issue and recovery options, please use alternate means of contacting us.
Partners: Please submit a case through Partner Portal
Customers with Advanced or Premium Support subscriptions: Please submit a case through eService

You can also reach us by phone. Our phone numbers and opening hours are listed here:
https://www2.withsecure.com/en/support/contact-support/call-support

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